On behalf of University Technology, I want to welcome all students, faculty and staff to Western Illinois University for the Fall 2017 semester! As the University’s Chief Information Officer overseeing University Technology (uTech), I’d also like to take this opportunity to provide both new and returning students and employees some information about our computing services. If you use a computer on campus (and who doesn’t?), here are some things that you might be of interest to you.
Good to Know!
- If you need technical assistance connecting to Wi-Fi, resetting your passwords, accessing your email, logging in to STARS, etc., please contact the uTech Support Center! The Support Center offers phone & online chat support, self-help documentation, and walk-in assistance in Stipes 126 to assist you with all of your technology needs. Of course, there is no charge for this service for WIU students, faculty, and staff.
- We encourage you to take advantage of discounted software and hardware that is available for personal use. All students and employees can get Office 365 for free, special online deals are available on both Dell and Apple products, and other software and hardware discounts are available at JourneyEd.
- Please follow uTech on social media for timely access to technology news/updates! We’re active on both Facebook and Twitter. We’ll keep you informed about service interruptions, new services, etc.
- Also, please don’t download or share copyrighted video or music. This is illegal and it is not tolerated at Western Illinois University. We use a four-step graduated and automated response system that detects this activity on our networks and warns infringers. You can find more information about this on our website.
Get to Know Us, Too!
If you are new to the University, you may not be familiar with uTech. We are a division of Academic Affairs, and we provide the University’s computer resources used by students, faculty, and staff on the Macomb and Quad Cities campuses. These information technology services include:
- Computer Labs (Macomb and QC campuses)
- Computer Accounts and Passwords (See ECom)
- Electronic Classrooms (Macomb and QC campuses)
- Support Center (Help Desk)
- Desktop & Hardware Support
- Networks (campus, ResNet, Wi-Fi)
- Email and Calendars
- Networked Printing (print from anywhere and then release on a printer on campus)
- Servers (network file storage, Western Online, databases, virtualization, etc.)
- Administrative Services (data centers, Mainframe services, STARS, WIUP, etc.)
- Web Services (the University’s website, support for departmental web pages, etc.)
- IT Security
- CAIT (provides technology solutions for the campus and external clients)
- Phone systems
Changes During This Past Summer
We’ve been busy over the summer! Here are a couple of the notable technology changes that I’d like to share with you:
- The University’s Wi-Fi was updated on May 29 in order to help eliminate confusion, improve connectivity & security, and simplify the process for connecting. This was a major and challenging project and we are continuing to refine and improve our wireless services.
- WIU’s Board of Trustees approved the 2017-2022 IT Strategic Plan on June 9. This updated plan identifies strategies and goals that will guide the adoption of technologies pertaining to teaching, learning, research, and business processes at Western Illinois University over the next five years.
Please Get Involved with IT Governance!
The University’s IT Governance process helps ensure the University’s effective and efficient use of information technology (IT) as well as its human and financial resources by engaging the entire University community as full partners in developing technology-related priorities and policies. There are several ways in which you can get involved!
- All WIU students, faculty, and staff members are encouraged to submit technology-related ideas and suggestions to Western’s IT Governance Proposal System (GPS) using an online submission form. If you have an idea on how we can do things better, please submit it!
- The IT Governance Executive Committee continually seeks students, faculty and staff who would like to serve on IT Governance alliances (working committees) that help drive IT decision making. The Faculty Senate appoints faculty representatives to alliances; the President and vice presidents appoint representatives from their respective areas; and the Student Government Association appoints student representatives. If you would like to serve on an alliance, reach out to your respective governance group and ask that group to consider you for appointment.
- The IT Governance Oversight Committee meets every two weeks to manage and improve the University’s IT Governance processes. The committee wants you to participate – it is open to all students, faculty and staff and there are no requirements for participation. If you are interested, join us! Email AskITGov@wiu.edu for the meeting schedule and location.
- To find out when and where the IT Oversight Committee and the Alliances are meeting, see the calendar at wiu.edu/itgov. If you have questions or interest in becoming involved, please contact me!
There is a lot more to the services that uTech provides, so I encourage you to visit our website or reach out to me if you have any questions. Feel free to email me, call me, or drop by my office anytime.
Once again, welcome to Western Illinois University!
Steve Frazier, CIO
Western Illinois University
Malpass Library 184
1 University Circle
Macomb, IL 61455
(309) 298-4500 | SL-Frazier@wiu.edu